Last updated: 09-12-2024 13:49:54
At ENFYS TECHNOLOGIES LLP, we strive to assist our customers to the best of our ability and maintain a liberal cancellation policy. Below are the terms of our policy:
- Order Cancellations:
- Cancellation requests will only be considered if made immediately after placing the order.
- Cancellation requests may not be accepted if the order has already been communicated to the vendors/merchants and the shipping process has been initiated.
- Damaged or Defective Products:
- If you receive a damaged or defective item, please report it to our Customer Service Team within 15 days of receiving the product.
- The request will only be processed once the merchant has verified the claim on their end.
- Product Not as Expected:
- If the product you receive does not match the description on the website or does not meet your expectations, you must notify our Customer Service Team within 15 days of receipt.
- After reviewing your complaint, the Customer Service Team will make an appropriate decision.
- Products with Manufacturer Warranty:
- For products covered under a manufacturer’s warranty, please contact the manufacturer directly for resolution.
- Refunds:
- If a refund is approved by ENFYS TECHNOLOGIES LLP, the amount will be processed and credited to the customer’s account within 3-5 business days.
For any further assistance, please contact our Customer Service Team.
